![]() Not only did we not have our helicopter ride, we didn’t get to see much of the canyon due to queuing and waiting for the helicopter. We paid £400 for this tour and it said we would have most of the day there and we didn’t. She was very rude and didn’t seem to care. Then she took us all outside and told us she had cancelled our ride. We waited over an hour and she kept saying we were next. We also missed our lunch due to lack of time. This then only gave us time to queue for the skywalk and see eagle point and we completely missed Gauno point because we had no time before 12.30. The female member of staff said there was a delay and go back at 12.30. We were the only ones in there at this point. We arrived at 10.30am, checked in and watched the safety video. However when we arrived the bus guide had already said the staff would say there was a delay. We booked this tour with the sky walk and helicopter ride. In closing, I want to wish you all the best in your future travel experiences. The operators at the Hoover Dam have informed us that uncertainty regarding their visitor operations will continue for the next week or two, yet after that their visitor operations should return to normal which will allow us to resume providing the quality Hoover Dam excursions that we have undertaken for more than 40 years. For this reason, they are not operating power plant tours at full capacity, and unfortunately did not let us purchase power plant tickets because it is first come first serve. Regarding the Visitor Center and the Power Plant tour, these are provided by the Bureau of Reclamation, US Department of the Interior and while they maintain the site to the highest levels, however on rare occasions they can experience maintenance with elevators that the power plant tour depends upon. Hopefully, they can clean up the bus so the tour can be more pleasant.Thank you for having chosen Gray Line and we are sorry for missing your expectations. The AC grill had a thick coat of dust on it. The seats were dirty and the ceiling was stained with dried soda splashes. The tour was great, but the inside of the bus was filthy, which made the ride a bit uncomfortable. ![]() He arrived an hr late, spoke to patrons in a condescending tone, and was irritated by being asked to repeat himself or asked questions about what to do or where to go. I'm sure that isn't a surprise to them because there is no way I'm the only person who has ever complained. The driver/ tour guide, Lou was rude and disrespectful. I went on this tour with another person and had a terrible time. We not recommend this trip Jennifer 2 months ago Driver was in a bad mood, kept making excuses for being late. The bus was extremely dirty!! Looks like it was never cleaned. the bus just picked up at the other hotel and it will be 5 to 10 mins. Worst trip ever !! Stay clear from this company, showed up 3 hrs late to pick us up, called several times and was told the same thing. The driver wouldn't shut up about has personal junk. They cancelled the day planned had to take the next day. my family was so excited to go and then all they said was well u can get a refund or go the next day. to cancel my reservation due to Bus issues. If I can put no star I would very I'm professional merchant they call me at 4 o'clock PM the day before when we're supposed to go at 6 AM the next day. No guessing on where or when! Danabelle 4 weeks ago The company offered the BEST open lines of communication. ![]() If you want the same experience, please ask to be on Mr JB bus! He provided excellent service and lots of laughter throughout the entire tour. We embarked on the Hoover Dam trip with Mr JB as our driver and guide. If you want to be treated like VIP and not pay VIP price. Great tour! Five stars! Efrem 3 weeks ago I really would like my money back Tashmoye 2 weeks ago The trip was not, the bathroom in the bus was not available to use until the first stop when they need to put water in it, the luggage compartments didn't lock and were banging all the way and it was quite annoying, there were way to many unnecessary stops which made the trip so long, our driver didn't wait for us at the Grand Canyon stop, when I called Gray Line they were very helpful and called to come and get us, we were not that late, I asked if he had waited for us for a long time and they said not long at all. I loved it, everything was excellent, the driver was very friendly, nice and fun Ana 2 weeks ago They will not pick up from Tresure Island hotel Maria 1 week ago ![]() This merchant did not drop and pick up customers at all major hotels at Strip as they advertised. ![]()
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